Privacy Policy

Last Updated: September 2023

This privacy policy for Kuba (“Kuba Pay”, “we”, “us” or “our”), describes how and why we might process (collect, store, use, and/or share) your information when you use our services, and applies to the website kubapay.com

Kuba is committed to keeping visitor information secure and processed in compliance with our legal obligations. To prevent unauthorised access or disclosure, Kuba has instituted processes and procedures to protect the collected information.

You acknowledge that information provided by you is supplied voluntarily.

Information We Collect

We collect personal information that you voluntarily provide to us when you register the following information from users:

  • Name
  • Email address
  • Name of the Company
  • Country
  • Message content (details of your enquiry)

We collect this information through the contact form on our website, and only process it under a user consent basis, specifically for the purpose of responding to your queries.

We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

We may also process your information where we believe it is necessary to protect your vital interest of a third party, such as situations involving potential threats to the safety of any person.

We also automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity (like your name of contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operations of our services, and for our internal analytics and reporting purposes.

Like many businesses we also collect information through cookies and similar technologies. You can find more information about our Cookies below.

Cookies

We use  cookies and similar technologies to administer the Site and track data for website analytics purposes. We collect this information on the legal basis of legitimate interest or consent, as per GDPR and the UK Data Protection Act.

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Banner. It allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with our service.

How We Use Your Information

We use the information we collect to:

  • Respond to queries submitted via the contact form
  • Improve our website
  • Track website analytics

We retain the information we collect for the specific purposes outlined and in accordance with applicable laws. We do not share this information with third parties, except for Google Analytics, in accordance with their privacy policy.

The GDPR / Privacy plugin does not store any personal information from the visitors to the website. The plugin, however, does collect the masked IP for consent logging purposes which is saved in your website database and is GDPR compliant.

Data Subject Rights

In certain regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, Canada as well as states of Virginia and California in the USA, you have rights that allow you greater access to and control over your personal information.

You have certain rights under applicable data protection laws and these may include:

  • Right to access and obtain a copy of your personal information
  • Request rectification or erasure of your data
  • Restrict (or opt out from) the processing of your personal information
  • Right to be informed whether or not we are processing your personal data
  • Right to complain (if you believe that we unlawfully process your personal information)
  • Right to appeal (for citizens in Virginia state, USA) – if we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at dpo@kubapay.com . Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.
  • Right to Non-discrimination for the exercise of a consumer privacy rights (we will not discriminate against you if you exercises your privacy rights)

If you would like to exercise any of these rights, please contact us at dpo@kubapay.com and we will respond within a reasonable time frame but no longer than one calendar month, starting from the day we receive your request. If your request is complex or you make multiple requests, the response time may be longer but should not exceed three calendar months, starting from the day of receiving your request. Please note that certain limitations may apply to these rights as per applicable laws.

Withdrawing your consent

As we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us at dpo@kubapay.com

How We Protect Your Information

We take the security of your personal information seriously. We use appropriate security measures such as encryption, firewalls, and other industry-standard best practices to protect your information from unauthorised access, use, or disclosure.

In the event of a data breach, we commit to taking prompt and responsible action to mitigate the impact, following our robust Information Security Incident Response Plan – in compliance with applicable laws and regulations.

Controls for Do-Not-Track (DNT) features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

International Data Transfers

If applicable, we will take appropriate measures to ensure that any international transfers of personal data comply with applicable laws and regulations. This can include putting in place contractual protections (known as standard contractual clauses) and other organisational or technical measures designed to safeguard information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any significant changes to this privacy policy will be communicated through our website or email notification, as appropriate. Any changes to this privacy policy will be posted on this page.

Contact Us

If you have any comments or questions regarding our privacy policy or practices, or if you have any concerns regarding your personal data held with us, or if you wish to make a complaint about how your personal data is being processed by kubapay.com please contact us at dpo@kubapay.com